Privacy Policy

Timee, Inc. (hereinafter “The Company” or “we”) operates services such as “Timee,” an on-demand job platform, “Timee Travel,” which allows you to feel like you are traveling while you work, and “Timee Labo,” an owned media that transmits information about gig work and work styles, under the vision of ‘helping individuals create more valuable time’. We are fully aware of our social mission to protect all personal information handled by the company, and we comply with all laws and regulations regarding the safety of the rights of individuals and personal information. In addition, we hereby declare that we have established a personal information protection management system to realize the following policy and that the whole company is committed to its continuous improvement, always being aware of the latest trends in IT technology, changes in social demands, and changes in the business environment.

When acquiring, using, and providing personal information handled on commission and personal information acquired directly in writing, the Company shall not handle personal information beyond the scope necessary to achieve the specified purpose of use. Appropriate measures will also be taken to ensure that Personal Information is not used for purposes other than those specified.
The Company complies with laws, national guidelines, and other norms regarding the handling of personal information and handles personal information lawfully and properly.
To prevent the risk of leakage, loss, or damage of personal information, we will inject management resources that match the actual situation of our business and continuously improve the security system of personal information to take reasonable security measures to prevent such risks. In the event of an incident, corrective measures will be taken immediately.
The Company will respond promptly and sincerely to complaints and consultations regarding the handling of personal information.
The personal information protection management system will be reviewed in a timely and appropriate manner and continuously improved in light of changes in the environment and actual conditions surrounding the company.

Date established 1 June 2019
Updated 1 October 2019
Updated 1 December 2019
Updated 5 June 2020
Updated 17 June 2020
Updated 13 July 2020
Updated 15 July 2021
Updated 1 April 2022
Updated 8 June 2022
Updated 1 October 2022
Updated 27 February 2023
Last updated 26 June 2023

Ryo Ogawa
CEO, Representative Director

Handling of Personal Information

1. Name of office, etc.

Timee, Inc.
Please refer here for the address and name of the representative.

2. Purpose of use of personal information

Classification	Purpose of use
Personal Information of Users of the services provided by Timee, Timee Travel, Timee Labo, and other related services (hereinafter collectively referred to as “our services”)	・To provide and guide our services ・For identification (including identity verification) and authentication services ・To bill users for the use of our services ・To analyze information such as attributes, browsing history, action history, and location information for the provision of our services and delivery of advertisements, and to deliver job/job-seeking information and advertisements based on the target users, as well as for optimization and customization of our services. ・To respond to after-sales service, inquiries, and complaints about our services ・To conduct questionnaires on our services ・To send gifts for our service campaigns, etc. ・To improve our services and develop new services ・To prevent the use of our services in a manner that violates the terms of use of our services ・To conduct surveys, statistics, and analysis of marketing data, user usage, distribution status, and other user-related information within a scope that does not identify individual users ・To maintain systems related to our services and to respond to problems. ・To provide job seeker and job offer information to each other on “Timee” and “Timee Travel” (for viewing by each party). ・To conduct interviews, create, accept, and publish articles, and manage other owned media on “Timee Labo”. ・For other purposes as individually determined for each of the Company’s services
Personal information of our business partners (including former business partners, etc.)	・To make necessary business contacts, execute contracts, and conduct business negotiations ・To provide information on our services, to check usage status, to conduct questionnaires, etc. ・To provide information about seminars ・To manage business partners’ information
Personal information of persons who have made inquiries to us	・To respond to the content of the inquiry
Personal information of persons who have requested information materials from us	・To provide materials ・To provide information on our services ・To provide information about seminars
Personal information of participants in seminars and events	・To manage seminars and events, participants in seminars and to contact, and to send materials
Personal information of applicants for employment	・To contact and receive applicants for interviews, to screen applicants, to determine whether an applicant has been hired or not, and to perform similar tasks.
Personal information of our　employees	・For personnel and labor management, business　management, health management, and security management of employees ・To process personal number-related paperwork.
Our shareholders’ information	・To disclose information, send distribution materials, and communicate with shareholders as part of shareholder-related operations such as holding and managing general meetings of shareholders.

3. Provision of Personal Information to Third Parties

（1）Based on your agreement to this Privacy Policy, we may provide your personal information to our business partners, other providers of our services, or third parties such as companies or research institutions that conduct surveys, research, or analysis, in order to disclose to them the content of your evaluations (reviews) of our business sites and other information you have provided through “Timee” and our other services, as well as other personal information about you. However, such information shall be provided only to the extent necessary, excluding information that directly identifies a specific individual, such as your name.
（2）In addition to (1) above, except in the following cases, we will not provide your personal information to any third party (including parties located outside of Japan) without your consent.

When it is necessary to protect the life, body, or property of an individual, and it is difficult to obtain the consent of the person in question.
When it is especially necessary to improve public health or to promote the sound growth of children, and it is difficult to obtain the consent of the person in question.
Cases in which the provision of personal information is necessary for cooperating with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and in which obtaining your consent is likely to impede the execution of such affairs
Cases in which the handling of personal information is outsourced in whole or in part within the scope necessary to achieve the purpose of use, in order to facilitate the smooth execution of business
When personal information is provided as a result of the succession of business due to a business transfer, merger, or other reasons
When required by other laws and regulations

4. Security control measures for personal information

We will take necessary and appropriate measures to prevent leakage, loss, or damage of personal information and to otherwise safely manage personal information, depending on the personal information protection risk of the personal information handled. Management objectives and control measures regarding safety control measures shall be appropriately implemented by establishing an information security system in the Company.

5. Outsourcing of personal information handling

In order to provide better services to our customers in the course of business operations, we may outsource all or part of the handling of acquired personal information to outside parties to the extent necessary to achieve the purpose of use. In such cases, we will select a contractor that is deemed to handle personal information appropriately, and will make necessary and appropriate arrangements in contracts and other agreements to prevent leakage of your personal information through appropriate management of personal information and maintenance of confidentiality, and will exercise necessary and appropriate supervision to ensure that personal information is managed safely.

6. Request for Disclosure of Retained Personal Data

You may make a request to us for notification of the purpose of use of your retained personal data, for disclosure of retained personal data or records provided to a third party, for correction, addition, or deletion of the content of retained personal data, for suspension of use or deletion of retained personal data, or for suspension of provision of retained personal data to a third party (hereinafter collectively referred to as “Request for Disclosure, etc.”). You may contact the “Personal Information Inquiry Desk” of the Company. Upon confirming that the request is made by you, we will conduct the necessary investigation without delay, and based on the results, we will respond to the request within a reasonable period of time in accordance with the provisions of the Personal Information Protection Law. For details on requests for disclosure, etc., please see “Procedures for Requesting Retained Personal Data” or contact the “Complaints and Inquiries Concerning Personal Information” below. Please note that a fee of 1,000 yen (1,100 yen including tax) will be charged for each request for notification of the purpose of use of retained personal data or for disclosure of retained personal data or records provided to a third party.

7. Voluntary nature of provision personal information

Whether or not you provide us with personal information is at your discretion. However, if you do not provide us with the required information, we may not be able to provide you with the appropriate services.

8. Acquisition of personal information by methods that are not easily recognizable by you

Cookies are used to make it more convenient for you to visit our site when you come back, and they do not violate your privacy or have any adverse effect on your computer.
In addition, all areas of our site where personal information is input are protected by SSL (Secure Sockets Layer) data encryption. In addition, we have adopted measures such as installing firewalls to protect information within the site. However, due to the nature of Internet communications, we cannot guarantee complete security. Please understand this in advance.

9. Name of authorized personal information protection organization and contact for complaint resolution

*Only complaints regarding the handling of personal information are accepted.

Japan Institute for Promotion of Digital Economy and Community
Secretariat of Accredited personal information protection organization
Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
03-5860-7565 / 0120-700-779

10. Disclaimer of liability

We shall not be liable in any of the following cases.

If you reveal your personal information to a third party through the functions of our service or by other means
When you can be identified by information disclosed by you on our service.
In the event of damage to you or a third party due to unauthorized acts by hackers or others, despite security measures taken by the Company.

11. Use of statistical data

We may create statistical data based on the personal information we have obtained, which is processed in such a way that specific individuals cannot be identified. We may use such statistical data without any restrictions.

12. Complaints and Inquiries Concerning Personal Information

Please contact the following for comments, questions, complaints, and other inquiries regarding the handling of your personal information.

Address: Shiodome City Center 35F, 1-5-2 Higashi-Shinbashi, Minato-ku, Tokyo 105-7135
Personal Information Protection Manager, Timee.

E-mail address: support★taimee.zendesk.com

The above address is written with ”@” changed to ”★” to prevent spam mail. Please change ”★” to ”@” when contacting us.

13. Procedures for Changing the Privacy Policy

We will change this privacy policy (hereinafter referred to as “this policy”) as necessary. However, in the event that a change is made to this Policy that requires the consent of the user under the law, the changed Policy shall apply only to those users who have agreed to the change in the manner prescribed by the Company. In the event that the Company changes this Policy, the Company will publicize or notify the User of the effective date and content of the changed Policy by displaying the revised Policy on the Company’s website or by other appropriate means.

Procedures for Requesting Retained Personal Data

With respect to personal information subject to disclosure handled by the Company, the Company may request that the person in question (including his/her agent. When we receive a request for notification of the purpose of use, a request for disclosure of retained personal data or records provided to a third party, a request for correction, addition, or deletion of content of retained personal data, a request for suspension of use or deletion of retained personal data, or a request for suspension of provision of retained personal data to a third party from you (including proxy, hereinafter the same), we will confirm the request from you. Upon confirming that the request is made by you, we will conduct the necessary investigation without delay, and based on the results, we will respond to the request within a reasonable period of time in accordance with the provisions of the Personal Information Protection Law. We will also respond to any questions or consultations regarding our handling of personal information.
However, depending on the investigation, we may not be able to meet your request. Inquiries regarding our personal information are accepted at the Personal Information Consultation Desk. Depending on the nature of the inquiry, you may be asked to submit necessary documents or answer questions.

Please note that a fee of 1,000 yen (1,100 yen including tax) will be charged for each request for notification of purpose of use, disclosure of retained personal data, or records provided to a third party.

Identification Method

One copy of a photo ID (driver’s license, passport, etc.) or two copies of an ID without a photo (health insurance card, pension book, etc.)
In the case of a proxy, in addition to the above, a letter of attorney and documents verifying the identity of the proxy

In the case of a request for disclosure of specified personal information, we will confirm the identity of the applicant and his/her representative in accordance with laws, regulations, and national guidelines.